Restoring the Server ID

If Anzo is inadvertently updated by a user account that is different than the one used for the initial installation, the best way to resolve the issue is to revert the server ID to its original value by rolling back the update.

  • If it was a new installation that used the wrong user account, uninstall Anzo. Then change to the correct user and run the installation script again.
  • If your backup is a snapshot of the previous application disk, restore the disk. Then change to the correct user and update the installation.
  • If it was an upgrade that used the wrong user account, follow the appropriate instructions below to restore Anzo from the backup that was saved before the upgrade:

Restore from a Copy of the System Journal

  1. Uninstall Anzo.
  2. Change to the correct user account.
  3. Reinstall the previous version of Anzo using the original installation script.
  4. After the installation, replace the anzo.jnl file in the install_path/Server/data/journal directory with the backup version of the file.

    At this point, Anzo is restored to the previous version and has the server ID that is associated with the license.

  5. Now Anzo can be re-upgraded to the later release.

Restore from a Copy of the Installation Directory

  1. Uninstall Anzo.
  2. Change to the correct user account.
  3. Move the copy of the previous Anzo installation directory to the original location on the file system.

    At this point, Anzo is restored to the previous version and has the server ID that is associated with the license.

  4. Now Anzo can be re-upgraded to the later release.